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FAQs

Here are the answers to the most commonly asked questions about Bijoux Suprise

Subscription

What are the different boxes available?

I found an awesome piece of jewelry. Can I submit it for consideration for the collection?

Do I get to keep the jewelry sent to me or should I return them?

Where do you service?

When will I receive my box?

How do you ship my box?

Can I track my box?

When will you charge my credit card?

Can I cancel my subscription anytime?

Can I pause my subscription anytime?

How do I cancel/pause my subscription?

Can I change my delivery address?

Can I update my credit card details?

Returns

I changed my mind. Can I return my box for a refund?

A piece of Jewelry I have received is broken. What should I do?

Gift

Can I Email the gift?

Can I print and give the gift certificate personally?

I have a coupon code, but I am not able to use it while buying a gift. Why?

Unfortunately, they didn't like the gift I presented. Can I get a refund?

How will you find out the jewelry preferences?

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